Withdrawal Period
The withdrawal period is 30 days, starting from the date of receipt of the products.
If the last day for returning the goods falls on a public holiday, a Saturday, a Sunday, December 24, or December 31, the deadline will be extended to the next working day.
The withdrawal period is considered met if, before its expiration, you send a message indicating your intention to exercise your right of withdrawal.
Refund
If you withdraw from the contract, we will refund all payments received, including delivery costs (except for any additional costs if you selected a delivery method other than the cheapest standard delivery offered). The refund will be processed as soon as possible and, in any case, no later than 14 days after we receive your withdrawal request.
Refunds will be made using the same payment method used for the initial transaction unless expressly agreed otherwise. No refund fees will be charged.
We reserve the right to withhold the refund until we receive the returned goods or until you provide proof of return, whichever occurs first.
Return of Goods
You must return the goods to:
đ FAST FORWARD THINKING
Avenue d'Ouchy 4 - 1006 - Lausanne
Returns must be made no later than 14 days after notifying us of your withdrawal from the contract. The withdrawal will be considered valid if, before the expiration of the 14-day period, you have handed over the goods to the postal service.
To keep proof that your return was made on time, you may keep the return receipt or tracking number confirming that the goods were shipped.
Used/Damaged Goods
If the returned goods are damaged, visibly used, or in poor condition, we reserve the right to refuse the return. In such cases, the goods will be sent back to you, and the full payment will remain due